Privacy Policy

1. Information We Collect

Methspin collects personal information necessary to provide our services, verify identity, and meet regulatory obligations. The categories of data we collect include:

Personal Identification Data:

• Full name and date of birth
• Residential address
• Email address and phone number
• Government-issued identification documents (for KYC verification)

Financial Data:

• Payment method details (credit/debit card, e-wallet, or bank account information)
• Transaction history, including deposits and withdrawals

Technical Data:

• IP address and device identifiers
• Browser type and operating system
• Session data, cookies, and usage logs

Behavioural Data:

• Gaming activity, preferences, and session duration
• Communication history with our support team

We do not collect sensitive information beyond what is legally required for identity verification and responsible gambling compliance.

2. How We Use Your Information

The personal data we collect serves specific, lawful purposes. Methspin uses your information to:

• Verify your identity and age in accordance with Australian licensing requirements
• Process financial transactions and maintain accurate account records
• Detect and prevent fraudulent activity, money laundering, and other unlawful conduct
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Provide customer support and resolve disputes
• Monitor compliance with our responsible gambling policies
• Send service-related communications, including security alerts and account updates

We do not use your personal data for unsolicited marketing without your explicit consent.

3. Data Sharing and Disclosure

Methspin does not sell your personal information to third parties. However, we may share your data in the following circumstances:

• Regulatory authorities: We are required to disclose information to relevant Australian regulatory bodies upon lawful request.
• Identity verification providers: Third-party KYC and AML service providers process identification data on our behalf under strict confidentiality agreements.
• Payment processors: Financial institutions and payment gateways receive transaction data necessary to complete deposits and withdrawals.
• Legal obligations: We may disclose information where required by law, court order, or to protect the rights and safety of Methspin or its users.

All third-party service providers engaged by Methspin are contractually bound to protect your data and use it solely for the purposes specified.

4. Data Retention

Personal information is retained for as long as your account remains active and for a minimum of seven years following account closure, in compliance with Australian financial and gambling regulations. After this period, data is securely deleted or anonymised.

5. Cookies and Tracking Technologies

Methspin uses cookies and similar technologies to maintain session integrity, analyse usage patterns, and improve service functionality. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect the performance of your account.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmissions
• Restricted internal access based on role and necessity
• Regular security audits and vulnerability assessments
• Secure storage protocols for sensitive documents

No transmission over the internet is completely risk-free. Methspin takes all reasonable steps to protect your data, but cannot guarantee absolute security against all threats.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated data
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact our support team through the official Methspin communication channels. We will respond to all verified requests within 30 days.

8. Changes to This Policy

Methspin reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or an in-platform notification. Continued use of our services following any update constitutes acceptance of the revised policy.

Last updated: 2026