At Methspin, we recognise that gambling carries inherent risks, and maintaining a safe environment for our users is a core operational commitment — not an afterthought. This document outlines our policies, the tools available to you, and the measures we apply to support responsible gaming across our platform in Australia.
Methspin operates under the principle that gambling must remain a form of entertainment, not a financial strategy or a means of resolving personal difficulties. We take a structured approach to identifying and responding to harmful gambling behaviour.
All registered users have access to a set of account management tools designed to provide control over their gambling activity. These tools are available at any time through account settings, without requiring contact with customer support.
Before using any of the tools described in this policy, we encourage you to honestly evaluate your gambling behaviour. Ask yourself:
If you answered yes to one or more of these questions, we strongly recommend using the account controls below and seeking external support.
You may set daily, weekly, or monthly deposit limits on your account. Once a limit is applied, it takes effect immediately. Increasing an existing limit is subject to a 7-day cooling-off period before the change becomes active.
Loss limits restrict the amount you can lose within a defined timeframe. These can be configured in the same manner as deposit limits and are enforced at the account level.
Methspin allows you to set restrictions on the duration of individual gaming sessions. When a session limit is reached, you will be automatically logged out of your account.
You may enable periodic notifications that display your total session time and net gaming activity. These reminders appear at intervals you define and do not interrupt gameplay unless you choose to act on them.
If you require a break from gambling, you can apply a temporary self-exclusion period ranging from 24 hours to 6 months. During this period, your account will be suspended and you will not be able to log in, deposit funds, or participate in any games or promotions.
Permanent self-exclusion is available to any user who determines that they cannot maintain control over their gambling activity. This action is irreversible. Once confirmed, your account will be permanently closed and cannot be reopened under any circumstances.
To initiate permanent exclusion, contact our support team directly. Requests are processed within 24 hours.
Australian residents may also register with the national self-exclusion register, which operates independently of Methspin and applies restrictions across multiple licensed operators.
Methspin strictly prohibits access to gambling services by individuals under 18 years of age. During registration, age verification is mandatory and enforced through identity document review.
If you share a device with minors, we recommend:
Any account found to belong to a person under the legal gambling age will be closed immediately and all associated funds will be managed in accordance with applicable Australian regulations.
Methspin does not provide clinical support services. For professional assistance, the following types of organisations are available to Australian residents:
Contact information for these services is accessible through Australian government health portals and community support directories.
This policy is reviewed periodically and updated to reflect changes in regulatory requirements and best-practice standards applicable to the Australian market. If you have questions about any of the measures described here, contact Methspin support through the channels listed in your account dashboard.
